What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What are SSL submissions?

    Asked by WesternPromoGroup on April 17, 2014 at 06:20 AM

    I received and email saying that we have almost reached our 10 SSL submissions monthly quoter. How do these differ from the other 100 submissions alocated?

    Page URL:

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    Answered by gori-mathew on April 17, 2014 at 06:59 AM


    SSL forms are secure communication between the client and the jotform servers which are encrypted to prevent snooping useful for forms that contain sensitive information such data of personal nature, which is different from the regular submissions. Please follow the link provided below for more information on this:


    In the free plan we we offer a monthly allocation of 10 SSL submissions and 100 submmissions.Do let us know if you need further assistance.




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    Answered by azhar000 on April 17, 2014 at 07:19 AM


    SSL means Secure Socket Layer which is a communication standard between web server and browser. If you check the secure form you will get SSL submission. Please see the screenshot below to get a clear idea.

    After checked the secure form you will see the image below:

    For free account monthly SSL submission limit is 10.


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    Answered by WesternPromoGroup on April 17, 2014 at 11:21 PM

    Thankyou, hopefully I have fixed the problem. Although when I checked, I had not ticked the "secure" box, so still not sure how the 10 have been used????

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    JotForm Support

    Answered by TitusN on April 18, 2014 at 01:34 AM

    Have you been testing/using the form using its https link? https://jotform.co/form/40432191640849

    That would also increment your SSL submission count.

    I checked your website, and I can see no reason why your SSL count is increasing - the link to your form is non-SSL.

    If the count goes up again - let us know. I have reset your SSL submission count to 5 so that we can monitor the situation. 


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    Answered by WesternPromoGroup on April 18, 2014 at 01:47 AM

    Thankyou so much, highly appreciated!