- Barry WalkerAsked on April 17, 2014 at 06:24 AM
We have been using this service for some time very happely
We have jus started to get complaint from our clients that they are unable to upload image
I have just tried and got a mesage to say
- JotForm Supportashwin_dAnswered on April 17, 2014 at 10:56 AM
By default the "Max File Size" allowed for any upload question is 1 MB. I did check the form for which the link is added in the shared ebay URL, I found that your max file size of your upload question is still 1 MB and you will get the validation error if you try to upload any bigger size file. Please check the screenshot below:
Please be noted that you can change/increase the "Max File Size" property of your upload question. The following guide should help you: https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit
Hope this helps.
Do get back to us if you have any questions.