What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Restriction on file size

    Asked by Barry Walker on April 17, 2014 at 06:24 AM

    Hi

    We have been using this service for some time very happely

    We have jus started to get complaint from our clients that they are unable to upload image

    I have just tried and got a mesage to say

    File size cannot be bigger than: 1024Kb
    WE HAVE NOT EXPERIANCE THIS BEFORE
    Do the file that have been sent time limet out  as we have not removed any?
    What can we do to resolve this
    the foem is
    http://form.jotformeu.com/form/32925021927352
    the link to one of our ebay pags is below
    Thanks
    Barry
    Page URL:
    http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&amp;item=171170541033&<br/>amp;var=470304466430

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 17, 2014 at 10:56 AM

    Hello Barry,

    By default the "Max File Size" allowed for any upload question is 1 MB. I did check the form for which the link is added in the shared ebay URL, I found that your max file size of your upload question is still 1 MB and you will get the validation error if you try to upload any bigger size file. Please check the screenshot below:

    Please be noted that you can change/increase the "Max File Size" property of your upload question. The following guide should help you:  https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!