Being charged twice a month

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    Asked on January 04, 2022 at 01:55 PM

    I believe I have two accounts only need one, I am being charge to much money $29.00 for Bronze twice a month I do not even use this as much.

    How can I cancel one account and lower my plan on the other?

    Thank you,

    Lucy Lovato

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    Answered on January 04, 2022 at 02:34 PM


    You can cancel the subscription of the other account by following this guide:

    If you're using the PayPal payment method, you need to cancel it on your PayPal and by following this guide:

    Once you're done, please let us know the account username you downgraded so we can check it.