Being charged twice a month

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    lucy_lovato
    Asked on January 04, 2022 at 01:55 PM

    I believe I have two accounts only need one, I am being charge to much money $29.00 for Bronze twice a month I do not even use this as much.

    How can I cancel one account and lower my plan on the other?


    Thank you,

    Lucy Lovato

  • Profile Image
    VincentJay
    Answered on January 04, 2022 at 02:34 PM

    Hi,

    You can cancel the subscription of the other account by following this guide: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/

    If you're using the PayPal payment method, you need to cancel it on your PayPal and by following this guide: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription/

    Once you're done, please let us know the account username you downgraded so we can check it.