My widgets will not let me update

  • lesliebcondon
    Asked on January 4, 2022 at 2:07 PM

    Hi, I'm trying to get the names of the items on my widgets to update while I edit my form and they will not update.


    I've done this several times in the past with no problems, I'm wondering what's going on.


    Thanks!

  • Elton Support Team Lead
    Replied on January 4, 2022 at 7:42 PM

    Hi,

    To further clarify, are you referring to the Gift Registry Widgets in your forms that don't update? Is it the quantity number that you have defined that doesn't update on the live form? So far upon checking, the quantity numbers and the names seem accurate.

    Example:

    uc?id=159PVvpnxXDRdnvaJKyi5 jqnVzhmkYJi Screenshot 10

    If I have misunderstood your question, we would greatly appreciate more details so we can further investigate and assist you better.

    Thank you!

  • lesliebcondon
    Replied on January 4, 2022 at 9:11 PM
    Hi, thanks for responding! Yes the gift registry widgets. It’s actually the
    names, for example: “clear as day” “Himalayan Salt” etc. none of that nor
    the number will change when I try to edit.
    ...
  • Kenneth JotForm Support
    Replied on January 5, 2022 at 3:21 AM

    Hi there,

    Thank you for clarifying, can you please try to delete the Gift Registry Widget, set it up again, and make a test submission, then let us know if the issue still persists?

    Awaiting your response.

    Best.