What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    CD Shop chilirecords

    Asked by Jotaporta on April 17, 2014 at 08:28 AM

    hi there

    I created a shop form with payment method visa or paypal. The shop is in switzerland (www.chilirecords.net/shop).

    when I try to order, a message appears: The merchant country is not supported. Why does this happen?

    Do I have to adjust any settings in my paypal-account?

     

    thanks for helping

     

    best regards

     

    dieter senn

    Page URL:
    http://www.chilirecords.net/shop/

    payment method message settings www
  • Profile Image
    JotForm Support

    Answered by Welvin on April 17, 2014 at 11:41 AM

    Hi Dieter Senn,

    Paypal Pro is only available with counties like USA, Canada and UK. You are from Switzerland so I would advise using Paypal Standard Instead:

    Thanks