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  • Profile Image

    The products of my form have been cleared, they do not appear in the form

    Asked by fraanco3 on April 17, 2014 at 09:38 AM

    I have had a perfectly operating form for over six months and today the content of the form just disappeared. Not sure how that happened but I need a RESTORE very quickly as the form is important to my website. I checked the form in the editor and the content is truly gone.

    Page URL:
    http://www.janetfoggquilts.com/OnlineStore.php

    Screenshot
    content checked and
  • Profile Image

    Answered by EliezerN on April 17, 2014 at 12:54 PM

    Hi,

    This is the form you are talking about, right? http://www.jotform.co/form/33029331344850

    I checked it from your account and I found that your products are not removed from your form, but they are kind of hidden by CSS rules. I cloned your form to test it from closer and once I removed the CSS code you injected, the products appeared fine:

    So, inspected your CSS code carefully in order to find the guilty part, so, as result I found that you missed to the find the width for the product items, that's why the products got so narrowed and they cannot be seen. To define the width just add the next string of code to the first part of your code:

    width:420px !important

    Add it to the first part of your code as shown in the image:

    Then the products will appear with no issues.

    Please inform us if you need further assistance with this query.

    Thanks

  • Profile Image

    Answered by fraanco3 on April 17, 2014 at 07:20 PM
    Thank you so much! Interesting how that manifested itself somehow after it was working fine in production! THANKS AGAIN....your support team rocks.
    ...