Form submissions: Unable to download files. Broken links

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    tony.planos
    Asked on April 17, 2014 at 09:51 AM
  • Profile Image
    Welvin
    Answered on April 17, 2014 at 12:47 PM

    Hi,

    You should be able to access the files from your form submissions page:

     

    If your form has notification settings, you will also receive the file via email.

    Thanks

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    tony.planos
    Answered on April 17, 2014 at 02:18 PM

    I can access submissions great! what I'm having difficulties with are attachments (from the Drag & Drop Widget) embedded in the form whcih are part of the submission. When I click the link to the attachment it displays a broken link that looks like this:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>04606571F903DED7</RequestId>
    <HostId>
    NTLwY/bT98dqRYqLr4AiCAe1+VAoLXqcEWH5is/ae1shF5jK/VSmNvDj9RjnMDWt
    </HostId>
    </Error>
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    Jeanette
    Answered on April 17, 2014 at 04:23 PM

    I have opened a ticket to request the fix for this problem.

    You will be notified on this thread where our developers have an update for it.

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    tony.planos
    Answered on April 17, 2014 at 04:50 PM
    Thank you
    Cheers,
    Tony Planos
    Evolve Partners LLC
    Galleria Financial Center
    5075 Westheimer Road, Suite 1177
    Houston, TX 77056
    O: +1.281.661.5000
    M: +1.305.799.1587
    e: tony.planos@evolve.cc
    www.evolve.cc
    ...
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    liyam
    Answered on April 20, 2014 at 03:18 PM

    Thank you for reporting this.  This is now fixed.

    Thanks.