What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions: Unable to download files. Broken links

    Asked by tony.planos on April 17, 2014 at 09:51 AM
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    JotForm Support

    Answered by Welvin on April 17, 2014 at 12:47 PM


    You should be able to access the files from your form submissions page:


    If your form has notification settings, you will also receive the file via email.


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    Answered by tony.planos on April 17, 2014 at 02:18 PM

    I can access submissions great! what I'm having difficulties with are attachments (from the Drag & Drop Widget) embedded in the form whcih are part of the submission. When I click the link to the attachment it displays a broken link that looks like this:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
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    JotForm Support Manager

    Answered by Jeanette on April 17, 2014 at 04:23 PM

    I have opened a ticket to request the fix for this problem.

    You will be notified on this thread where our developers have an update for it.

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    Answered by tony.planos on April 17, 2014 at 04:50 PM
    Thank you
    Tony Planos
    Evolve Partners LLC
    Galleria Financial Center
    5075 Westheimer Road, Suite 1177
    Houston, TX 77056
    O: +1.281.661.5000
    M: +1.305.799.1587
    e: tony.planos@evolve.cc
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    JotForm Support

    Answered by liyam on April 20, 2014 at 03:18 PM

    Thank you for reporting this.  This is now fixed.