- savannahtayAsked on April 17, 2014 at 10:57 AM
I need to make a payment, however I am not comfortable because last month when i sent my payment through my card information was stole and charged twice through your site and another 3rd party for the same amount. Please provide me with a phone number to call someone.
- EliezerNAnswered on April 17, 2014 at 01:24 PM
Please let me inform you that we do not provide support over the phone, the best way to contact us is through this support forum.
Please note that all the payment methods to perform the payment of our subscritpions are truly secure and your payment (CC) information is passed directly to our payment processors and it cannot be manipulated by anyone else.
Let me tell you that there are more payment methods you may be interested in, you can find them in the PRICING page while upgrading to one of our plans:
Kindly keep in mind that any subscription you get will charge you automatically in future times, so there is no action required from your side, all our subscriptions are recurring subscriptions.
Please inform us if you need further assistance with this inquiry.
- JotForm Support ManagerJeanetteAnswered on April 17, 2014 at 01:37 PM
I have canceled the current subscripton you got with us in order to stop the attempts to charge your CC Visa : XXXX-XXXX-XXXX- 0698 for account savannahtay
I understand your concern and doubts about updating your CC. However, let me tell you that this problem has been fixed and now you can update your payment method from within your Account - Billing section with absolutely trust, because this time you will redirected to FasSpring, rather than Plimus.
Please let me know when you do the whole process so I will remove the scheduled to downgrade status on your account.
- savannahtayAnswered on April 17, 2014 at 03:00 PMIf this is true why did I get an email from Plimius confirming my cancellation? I never said I want to cancel. I want to make sure that my information isn’t going to be stolen again.
- JotForm Support ManagerJeanetteAnswered on April 17, 2014 at 04:12 PM
Like I said, I canceled your old subscription as Plimus is trying charge your credit card on file with no success, so to prevent further attempts , I did this. In the past, people would update a new credit card and the system at Plimus would create a new subscription without cancelling the old one (with the old CC info) causing people to get doubled charged .
Nowadays, we have changed this to redirect you to FastSpring, another payment gateway we got, this way, no double charges will be applied.
So, rest assured about that and go ahead and update your CC . By canceling the old subscription your account will not get disabled. Just let me know when you are done to remove the "scheduled to downgrade" status of your account and leave it on paid status.