I need to make a payment and I need to speak with some please

  • savannahtay
    Asked on April 17, 2014 at 10:57 AM

    I need to make a payment, however I am not comfortable because last month when i sent my payment through my card information was stole and charged twice through your site and another 3rd party for the same amount. Please provide me with a phone number to call someone.

     

    Thank you

    elitepropertyresearch@gmail.com

  • Jeanette JotForm Support
    Replied on April 17, 2014 at 1:37 PM

    I have canceled the  current subscripton you got with us in order to stop the attempts to charge your CC Visa : XXXX-XXXX-XXXX- 0698 for account savannahtay

    I understand your concern and doubts about updating your CC. However, let me tell you that this problem has been fixed and now you can update your payment method from within your Account - Billing section with absolutely trust, because this time you will redirected to FasSpring, rather than Plimus.


     


    I need to make a payment and I need to speak with some please Image 1 Screenshot 20

     

    Please let me know when you do the whole process so I will remove the scheduled to downgrade status on your account.

  • savannahtay
    Replied on April 17, 2014 at 3:00 PM
    If this is true why did I get an email from Plimius confirming my cancellation? I never said I want to cancel. I want to make sure that my information isn’t going to be stolen again.

    ...
  • Jeanette JotForm Support
    Replied on April 17, 2014 at 4:12 PM

    Like I said, I canceled your old subscription as Plimus is trying charge your credit card on file with no success, so to prevent further attempts , I did this. In the past, people would update a new credit card and the system at Plimus would create a new subscription without cancelling the old one (with the old CC info) causing people to get doubled charged .

    Nowadays, we have changed this to redirect you to FastSpring, another payment gateway we got, this way, no double charges will be applied.

    So, rest assured about that and go ahead and update your CC . By canceling the old subscription your account will not get disabled. Just let me know when you are done to remove the "scheduled to downgrade" status of your account and leave it on paid status.