Problem with my form domain

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    Leslye
    Asked on April 17, 2014 at 11:07 AM

    Hello, support.

    I'm having this problem over and over. For some reason, my form displays an error message about the domain i dont understand, but when i click the url, the form refreshes and appear normally. I can't have that because the people that i'm gonna send the form could be confused, so i need to solve this quickly.

     

    Thanak you.

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    BDAVID
    Answered on April 17, 2014 at 01:35 PM

    Hi, our preferred domain for your location is jotform.comwe advice you to use this. Login to your account using our joform.com domain so you won't keep on getting the error when viewing your form.

    Our system will automatically correct the form URL if you are in the right domain. So, please get the correct URL per instructions on the screenshot you attached to this post.

     

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    Leslye
    Answered on April 19, 2014 at 12:39 PM

    All right, thank you. I would like to know a bit more about this domain stuff.

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    jonathan
    Answered on April 19, 2014 at 04:28 PM

    @Leslye

    Hi, 

    Please inform us if you are still having this issue.

    As suggested already by my colleague, it is preferable to always use the default URL/domain http://www.jotform.com when logging to your account. 

    When you do this, the URL of the form will always use also the default URL/domain.

    Hope this help. Inform us if you have more question.

    Thanks!

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    Leslye
    Answered on April 19, 2014 at 05:26 PM

    Very well. Thank you again for your help, guys. Whenever i have another issue i'll be pestering you a bit. I think is great how quick are your answers.