Authentication/Authorization Failed error in the form

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    Williams_Aaron_aaron
    Asked on January 04, 2022 at 09:50 PM

    I am testing out the form I created and everytime I fill it out I get a "authentication/authorization failed. You do not have permissions to make this API call."

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    Richie_P
    Answered on January 05, 2022 at 03:27 AM

    I have checked your form and it seems you have not added any credentials in your PayPal pro integration.

    Please fill the required information in the PayPal pro integration.

    1641371047_61d555a752cfc_firefox_5SHZSA0

    Guide:https://www.jotform.com/help/458-how-to-integrate-form-with-paypal-pro/

    Let us know how it goes.

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    Aaron  
    Answered on January 06, 2022 at 01:00 PM

    Ah I guess I misunderstood how the form worked. I'm not needing it to send a payment to my PayPal account I just need to be able to have my customer give me their card information and authorize me to use it on a set amount on different purchases. Is there a way to do that? Thank you for your response!

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    ashwin_d
    Answered on January 06, 2022 at 01:12 PM

    Unfortunately, no, it is not possible to just capture the credit card details in plain field. If you want to use the built-in payment tool, you will have to integrate it with your merchant account.

    I would suggest you to please integrate your payment tool with your PayPal account and that will solve your problem. If you just want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    Hope this helps.

    Do get back to us if you have any questions.

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    perictom892
    Answered on January 08, 2022 at 02:09 AM

    I also faced the similar kind of problem but after some days I just cleared the cookies website and tried to authorize it again and then it worked.