having problems with pdf file name and Egnyte see below

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    Asked on January 04, 2022 at 11:55 PM

    On pdf form editor, I put 2 fields in for file name, when it saves it in Egnyte it creates a new folder with that name...and the file in the folder is a 20 digit number. I'm so close what am i doing wrong?

    Thanks for your help

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    Answered on January 05, 2022 at 03:54 AM

    Thank you for reaching support,

    Can you please elaborate on your concern so we can assist you better?

    If you wish to change PDF file name, you may do so by going to your PDF editor:


    Here is the related guide: https://www.jotform.com/help/1272-how-to-change-pdf-attachment-filename/.

    Awaiting your response.


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    Answered on January 10, 2022 at 04:59 PM

    if i download the file to my computer it works and the name is correct. when the form is submitted and is sent to Egnyte the file name is still 20 numbers

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    Answered on January 10, 2022 at 05:04 PM


    Please check this guide for more information: https://www.jotform.com/help/429-how-to-integrate-jotform-with-egnyte/

    After checking the guide, please try updating the integration and changing it to the Name field.