having problems with pdf file name and Egnyte see below

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    Asked on January 04, 2022 at 11:55 PM

    On pdf form editor, I put 2 fields in for file name, when it saves it in Egnyte it creates a new folder with that name...and the file in the folder is a 20 digit number. I'm so close what am i doing wrong?

    Thanks for your help

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    Answered on January 05, 2022 at 03:54 AM

    Thank you for reaching support,

    Can you please elaborate on your concern so we can assist you better?

    If you wish to change PDF file name, you may do so by going to your PDF editor:


    Here is the related guide: https://www.jotform.com/help/1272-how-to-change-pdf-attachment-filename/.

    Awaiting your response.


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    Answered on January 10, 2022 at 04:59 PM

    if i download the file to my computer it works and the name is correct. when the form is submitted and is sent to Egnyte the file name is still 20 numbers

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    Answered on January 10, 2022 at 05:04 PM


    Please check this guide for more information: https://www.jotform.com/help/429-how-to-integrate-jotform-with-egnyte/

    After checking the guide, please try updating the integration and changing it to the Name field.


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    Answered on January 29, 2022 at 01:08 AM

    I still can not get the file names to take in Egnyte. I creates a new folder with every submission.

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    Answered on January 29, 2022 at 01:40 AM


    Kindly be informed that the number you are referring to is actually your submission ID. The PDF document name that you can change in the PDF editor does not apply to the Egnyte integration.

    The Egnyte integration only allows you to select a folder name. Here is how you can find the submissions IDs.


    Should you have any questions then please let us know.