What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    System should request guest users to register with a free account first, before upgrading

    Asked by dklein on April 17, 2014 at 04:25 PM

    I bought a bi-annual package when I was on a guest account. I then made an account with the exact credentials I used to buy the bi-annual package and I still have to pay AGAIN. I need a refund asap so I can actually get a bi-annual account for your service. I saw that this was a problem with other people as well. If you need help to fix your site let me know, I am a web developer and deal with such problems all the time.

    paid account attached problem guest account Annual site
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    JotForm Support Manager

    Answered by Jeanette on April 17, 2014 at 06:08 PM

    Yes, you were using a guest account while making the upgrade . But I have made a refund that you should see back to your CC  within 3-10 business days.

    On regards to the fix, you are right, this inconvenience must be fixed, , thank you for offering us your help. I've opened a ticket for our developers to take care of it ASAP.