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    Bug in Stripe integration

    Asked by caalreca on April 17, 2014 at 05:18 PM

    When using the "connect with Stripe" option, the connection process hangs and does not complete when using Apple Safari. This happens once the payment processing engine has been enabled, and in my particular case I have to reconnect every time I toggle the option to enable test mode.  My version of Safari 7.0.3 (9537.75.14). This problem does not occur so far in Firefox or Chrome. 

    Let me know if you need more information. I do not need a solution to this problem, but I thought you would want to know this bug. 

    Take care

     

     

    problem engine solution 3
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    JotForm Support

    Answered by jonathan on April 17, 2014 at 07:03 PM

    Hi,

    Thank you for taking the time to inform us about it.

    I can elevate your reported issue to our higher team support -- but I need further details about it also since there were no other users yet that have been reporting this same issue on Apple Safari when using Stripe payment tool.

    Can you also try clearing your browser's cache first before re-trying the process again.

    Please inform us if issue persist.

    Thanks.