How to upload file again after download as excel

  • mostajed
    Asked on January 5, 2022 at 8:06 AM
    how to upload file again after download as excel
  • Cecile JotForm Support
    Replied on January 5, 2022 at 8:12 AM

    After downloading your submissions and its uploaded files,

    Guides:

    How-to-download-form-submissions-as-excel-csv-pdf

    How-to-download-the-submission-files

    you may import your submissions using our import app.

    Guide: Import-app-easily-import-your-excel-or-csv-data-into-jotform

    Then, you may edit the submission and upload the files once again.

    Let us know if you have additional questions.

  • mostajed
    Replied on January 5, 2022 at 11:24 AM

    i try but get new problem

    1641399860 61d5c6347973b Screenshot 2022 Screenshot 10

  • mostajed
    Replied on January 5, 2022 at 11:32 AM

    rely?

    1641400358 61d5c826c199d Screenshot 2022 Screenshot 10

  • mostajed
    Replied on January 5, 2022 at 12:22 PM

    i try 3 time to fix first name and last name by use

    Import Data (jotform.io)

    and now done and i have 5 GB upload space

    but You're out of monthly submission limit.  Upgrade Now!!

    Submissions

    1362 of 1000 used

    can u fix that

    1641403219 61d5d353ca92c Screenshot 2022 Screenshot 10

  • Kat JotForm Support
    Replied on January 5, 2022 at 2:19 PM

    Hi there,

    Happy to help!

    The figure that you're referring to is in regards to the monthly submission limit: for your Bronze membership, you have a monthly submission limit of 1,000 submissions. It looks like you received 1,362 already this month: is this the case?

    This will reset on the 1st of each month: if you do require more space for the rest of the month, you can certainly upgrade to the next level to create that space and then downgrade back to Bronze if needed on the 1st of February.

    Here's our guide on understanding-your-account-usage-and-limits

    As this is a monthly limit bound to your subscription level, we cannot reset it from our end unless the submission limit was not reset at the beginning of January.

    Please let us know if we can assist further.

  • mostajed
    Replied on January 5, 2022 at 2:25 PM

    no i dont do 1,362

    i just ask why i have to much storage and he say


    1641410570 61d5f00adb847 11 Screenshot 10

    i use

    Import Data (jotform.io) he dont say thats count and i upload 3 timeto fix that because form show without first name !!

    after that i get 1,362

    1641410594 61d5f022b7c82 1641379139 61d5 Screenshot 21

    that's my account before 4 h


  • Cecile JotForm Support
    Replied on January 5, 2022 at 5:19 PM

    Hello,

    Kindly note that submissions imported via the Import App count as real submissions.

    Reference: Import-app-easily-import-your-excel-or-csv-data-into-jotform

    I checked your mostajed account and its current submission and SSL count is 6. Can you please check your account again?

    Looking forward to your reply.