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mostajedAsked on January 5, 2022 at 8:06 AM
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Cecile JotForm SupportReplied on January 5, 2022 at 8:12 AM
After downloading your submissions and its uploaded files,
Guides:
How-to-download-form-submissions-as-excel-csv-pdf
How-to-download-the-submission-files
you may import your submissions using our import app.
Guide: Import-app-easily-import-your-excel-or-csv-data-into-jotform
Then, you may edit the submission and upload the files once again.
Let us know if you have additional questions.
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mostajedReplied on January 5, 2022 at 11:24 AM
i try but get new problem
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mostajedReplied on January 5, 2022 at 11:32 AM
rely?
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mostajedReplied on January 5, 2022 at 12:22 PM
i try 3 time to fix first name and last name by use
and now done and i have 5 GB upload space
but You're out of monthly submission limit. Upgrade Now!!
Submissions
1362 of 1000 used
can u fix that
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Kat JotForm SupportReplied on January 5, 2022 at 2:19 PM
Hi there,
Happy to help!
The figure that you're referring to is in regards to the monthly submission limit: for your Bronze membership, you have a monthly submission limit of 1,000 submissions. It looks like you received 1,362 already this month: is this the case?
This will reset on the 1st of each month: if you do require more space for the rest of the month, you can certainly upgrade to the next level to create that space and then downgrade back to Bronze if needed on the 1st of February.
Here's our guide on understanding-your-account-usage-and-limits
As this is a monthly limit bound to your subscription level, we cannot reset it from our end unless the submission limit was not reset at the beginning of January.
Please let us know if we can assist further.
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mostajedReplied on January 5, 2022 at 2:25 PM
no i dont do 1,362
i just ask why i have to much storage and he say
i use
Import Data (jotform.io) he dont say thats count and i upload 3 timeto fix that because form show without first name !!
after that i get 1,362
that's my account before 4 h
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Cecile JotForm SupportReplied on January 5, 2022 at 5:19 PM
Hello,
Kindly note that submissions imported via the Import App count as real submissions.
Reference: Import-app-easily-import-your-excel-or-csv-data-into-jotform
I checked your mostajed account and its current submission and SSL count is 6. Can you please check your account again?
Looking forward to your reply.