How to upload file again after download as excel

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    mostajed
    Asked on January 05, 2022 at 08:06 AM
    how to upload file again after download as excel
  • Profile Image
    Cecile_A
    Answered on January 05, 2022 at 08:12 AM

    After downloading your submissions and its uploaded files,

    Guides:

    How-to-download-form-submissions-as-excel-csv-pdf

    How-to-download-the-submission-files

    you may import your submissions using our import app.

    Guide: Import-app-easily-import-your-excel-or-csv-data-into-jotform

    Then, you may edit the submission and upload the files once again.

    Let us know if you have additional questions.

  • Profile Image
    mostajed
    Answered on January 05, 2022 at 11:24 AM

    i try but get new problem

    1641399860_61d5c6347973b_Screenshot 2022

  • Profile Image
    mostajed
    Answered on January 05, 2022 at 11:32 AM

    rely?

    1641400358_61d5c826c199d_Screenshot 2022

  • Profile Image
    mostajed
    Answered on January 05, 2022 at 12:22 PM

    i try 3 time to fix first name and last name by use

    Import Data (jotform.io)

    and now done and i have 5 GB upload space

    but You're out of monthly submission limit.  Upgrade Now!!

    Submissions

    1362 of 1000 used

    can u fix that

    1641403219_61d5d353ca92c_Screenshot 2022

  • Profile Image
    Katherine_W
    Answered on January 05, 2022 at 02:19 PM

    Hi there,

    Happy to help!

    The figure that you're referring to is in regards to the monthly submission limit: for your Bronze membership, you have a monthly submission limit of 1,000 submissions. It looks like you received 1,362 already this month: is this the case?

    This will reset on the 1st of each month: if you do require more space for the rest of the month, you can certainly upgrade to the next level to create that space and then downgrade back to Bronze if needed on the 1st of February.

    Here's our guide on understanding-your-account-usage-and-limits

    As this is a monthly limit bound to your subscription level, we cannot reset it from our end unless the submission limit was not reset at the beginning of January.

    Please let us know if we can assist further.

  • Profile Image
    mostajed
    Answered on January 05, 2022 at 02:25 PM

    no i dont do 1,362

    i just ask why i have to much storage and he say


    1641410570_61d5f00adb847_11.png

    i use

    Import Data (jotform.io) he dont say thats count and i upload 3 timeto fix that because form show without first name !!

    after that i get 1,362

    1641410594_61d5f022b7c82_1641379139_61d5

    that's my account before 4 h


  • Profile Image
    Cecile_A
    Answered on January 05, 2022 at 05:19 PM

    Hello,

    Kindly note that submissions imported via the Import App count as real submissions.

    Reference: Import-app-easily-import-your-excel-or-csv-data-into-jotform

    I checked your mostajed account and its current submission and SSL count is 6. Can you please check your account again?

    Looking forward to your reply.