Account suspended for IP phishing suspension

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    Malik 
    Asked on January 05, 2022 at 09:16 AM

    Hi,

    I have been a jot form user for over a year and have been working collaboratively on a few forms. Late last night we received an phishing error and have not been able to access our account. We have customers that rely on the forms stored within the jotform account. Can you please provide a release of the suspension so we can return to normal operations


    Thank you for your help!


    Best,

    Malik

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    Saeed_K
    Answered on January 05, 2022 at 09:30 AM

    Hi Malik, Thanks for reaching out to support.

    Let me consult your concern with our review department. I'll get back to you with an update.

    Your patience in this regard is highly appreciated.

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    Saeed_K
    Answered on January 05, 2022 at 11:13 AM

    Hello Malik,

    We apologize for any inconvenience caused, your account was suspended automatically by our system. Our reviewers have reactivated it again - you can now login back into your account.

    Please let us know if you need further assistance.