User receiving submissions from noreply@jotforms.com

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    Jorge Vallin 
    Asked on January 05, 2022 at 11:40 AM

    Hello there,

    We just received a request from user Mike Stubbs from PacTox, he is receiving multiple submissions to his email at mstubbs@pactox.com.


    Was or did the user subscribe to something?


    Please advise, thank you.

    Screenshot
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    Rose_A
    Answered on January 05, 2022 at 01:05 PM

    Hi,

    With the screenshot you have provided, I believe that mstubbs@pactox.com is receiving Notification emails whenever someone fills out his form.

    However, if he is receiving submissions with identical data, it seems your form is getting resubmitted. If the user opens their browser again with the submit page link still there, the form will get resubmitted.

    The best way to avoid this is by using a captcha field in your form to stop it from resubmitting. The Captcha field will require an action from the user to move forward.

    Please try any one of the following methods to avoid resubmitting your form.

    To add a Captcha field in your form please follow the guide below.

    https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    You can set unique submissions as shown on the link below.

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Lastly, you can set form limits based on questions.

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    If you need further assistance please let us know.

    Looking forward to your response.

    Thanks,

    Rose