My form recipients are being asked to sign up for Jotform when I send them my form link

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    mbeard621
    Asked on January 05, 2022 at 12:09 PM
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    Katherine_W
    Answered on January 05, 2022 at 01:46 PM

    Hi there,

    Happy to help!

    When I checked your form, I see that it is currently a Public form, so it should not ask your respondents to sign in to Jotform. Indeed, when I accessed your form link in separate browsers whilst not being logged in to Jotform, I was able to access it without issue:

    1641408211_61d5e6d3d91cc_

    Are you sending the form URL as such to your users? https://www.jotform.com/form/213606002896151

    Your respondents may also want to switch browsers and/or clear their browser cache and cookies and try again. I have also gone ahead and pre-emptively cleared your form caches.

    Could you kindly try again and let us know if the issue persists?

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    mbeard621
    Answered on January 05, 2022 at 01:59 PM

    Katherine, Thanks for the prompt response. Right after submitting I had went in and made it public and that seemed to fix the problem. I have tried it a couple of times and it did work. I love the possibilities... Thanks

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    Katherine_W
    Answered on January 05, 2022 at 03:07 PM

    Hi again,

    That would have been the issue: if the form is set to Private, your respondents will be required to sign in to Jotform to complete it.

    I'm glad to hear that the issue is now resolved! If we can assist in the future, please do not hesitate to reach out and begin another thread.