What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Email Alerts

    Asked by carmen caiseros  on April 17, 2014 at 09:59 PM

    Hi! could you please call me at 310/970-1090

    call
  • Profile Image

    Answered by Cesar on April 18, 2014 at 12:38 AM

    Unfortunately we do not provide phone support. If you are having problems receiving Email Alerts or Sending out AutoResponses to your users. Please remove the current Email Alerts and AutoReponses from your form and recreate them by following the guides below:

    -Setting-Up-Email-Notifications

    -Creating-a-Form-Autoresponder

    -How-to-Delete-Notifications-Autoresponder

     

    Do let us know if the issues persists after performin this step, so that we may further assist you.