What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is happening with NORTON??

    Asked by sebarts on April 17, 2014 at 10:06 PM

    One of our users who has installed Norton Antivirus on her machine said that when she went our form on your site that she got a warning?

    With heartbleed etc...we are concerened.

     

    Can you please let us know what is going on.

    Page URL:
    http://form.jotformpro.com/form/40931208638960

    site
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 18, 2014 at 12:24 AM

    We have already contacted Norton in order to whitelist the domain jotformpro.com , all of our other domains are ok.

    Can you please use this link instead?
    http://www.jotform.com/form/40931208638960

    I hope this sorts out the issue meanwhile.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 18, 2014 at 12:34 AM

    As a matter of fact , it mightl take around 2 weeks to get jotformpro.com to be whitelisted by Norton Support

    https://safeweb.norton.com/reviews?url=jotformpro.com

    However, the rest of our domains are correctly rated by norton

    https://safeweb.norton.com/reviews?url=jotform.com

    https://safeweb.norton.com/reviews?url=jotform.us

    https://safeweb.norton.com/reviews?url=jotform.co

    https://safeweb.norton.com/reviews?url=jotformeu.com

  • Profile Image

    Answered by sebarts on April 18, 2014 at 01:01 AM
    is this form safe?
    regardless?
    Why was it not whitelisted?
    Tom Montan
    Director of Operations & Marketing
    282 South High Street
    Sebastopol, CA 95472
    tomm@sebarts.org
    http://sebarts.org/
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
    ...
  • Profile Image

    Answered by Cesar on April 18, 2014 at 02:02 AM

    Thank you for your input. We have already forwarded Norton the neccesary information to whitelist the site. The form is safe regardless off what the Norton Application state for forms on domain JotFormPro.com.

    We already have a system in place to eliminate forms that violate our terms of use.

    Thank you.

  • Profile Image

    Answered by sebarts on April 18, 2014 at 03:00 AM
    to be clearer-
    does the latest Heartbleed virus impact jot form?
    Tom Montan
    Director of Operations & Marketing
    282 South High Street
    Sebastopol, CA 95472
    tomm@sebarts.org
    http://sebarts.org/
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 18, 2014 at 03:06 AM

    @Tom

    Yes, all good and fixed! All Jotform web servers are already patched against vulnerable OpenSSL called Heartbleed after its disclosure.

    You can find out the result here:

    http://filippo.io/Heartbleed/#secure.jotform.com

    http://filippo.io/Heartbleed/#form.jotform.com

    http://filippo.io/Heartbleed/#www.jotform.com

    Regards!