Account suspended

  • Profile Image
    quintessentialgroupllc
    Asked on January 05, 2022 at 12:39 PM

    what web browser works best with jotform? i still am not getting the email responses and now I sent an email to be completed and it didn't go through.

  • Profile Image
    Jessica_H
    Answered on January 05, 2022 at 12:40 PM

    Hello,

    As your account has been suspended, I have forwarded this ticket to our reviewer team. We will be in touch with you regarding the updates. 

  • Profile Image
    parker
    Answered on January 05, 2022 at 03:12 PM

    Hello,

    The review team has taken a look at your account and has requested you do the following in order to reactivate it.

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #3642092 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

  • Profile Image
    quintessentialgroupllc
    Answered on January 12, 2022 at 04:55 PM
    Why has the account been suspended again.
    ...
  • Profile Image
    parker
    Answered on January 12, 2022 at 05:59 PM

    Hello,

    Did you start an email to the review team to get your account reactivated? If so I would respond to that to see if they know why your account got suspended again as you already had direct communication with the people that you need to help you.

  • Profile Image
    Qunedas E Smith 
    Answered on January 23, 2022 at 07:37 PM

    Can you please reactivate my account. My email is info@qgcs.services and my new website is qgcs.services

  • Profile Image
    Jessica_H
    Answered on January 23, 2022 at 09:01 PM

    Hello,

    It appears your account has been suspended again. Kindly allow me some time to get in touch with our reviewer team. We will notify you via this ticket. 

  • Profile Image
    Jessica_H
    Answered on January 24, 2022 at 01:02 AM

    Hello,

    We apologize for this inconvenience. Our system has accidentally suspended your account. Our reviewer team has now reactivated your account. Kindly try to log in again and let us know if you encounter any difficulty.