Account suspended

  • quintessentialgroupllc
    Asked on January 5, 2022 at 12:39 PM

    what web browser works best with jotform? i still am not getting the email responses and now I sent an email to be completed and it didn't go through.

  • Jessica JotForm Support
    Replied on January 5, 2022 at 12:40 PM

    Hello,

    As your account has been suspended, I have forwarded this ticket to our reviewer team. We will be in touch with you regarding the updates. 

  • Parker JotForm Support
    Replied on January 5, 2022 at 3:12 PM

    Hello,

    The review team has taken a look at your account and has requested you do the following in order to reactivate it.

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #3642092 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

  • quintessentialgroupllc
    Replied on January 12, 2022 at 4:55 PM
    Why has the account been suspended again.
    ...
  • Parker JotForm Support
    Replied on January 12, 2022 at 5:59 PM

    Hello,

    Did you start an email to the review team to get your account reactivated? If so I would respond to that to see if they know why your account got suspended again as you already had direct communication with the people that you need to help you.

  • Qunedas E Smith
    Replied on January 23, 2022 at 7:37 PM

    Can you please reactivate my account. My email is info@qgcs.services and my new website is qgcs.services

  • Jessica JotForm Support
    Replied on January 23, 2022 at 9:01 PM

    Hello,

    It appears your account has been suspended again. Kindly allow me some time to get in touch with our reviewer team. We will notify you via this ticket. 

  • Jessica JotForm Support
    Replied on January 24, 2022 at 1:02 AM

    Hello,

    We apologize for this inconvenience. Our system has accidentally suspended your account. Our reviewer team has now reactivated your account. Kindly try to log in again and let us know if you encounter any difficulty.