Download All PDFs Not Being Delivered

  • Addition_Financial
    Asked on January 5, 2022 at 1:10 PM

    I am attempting to download all PDF versions of our form submissions. Unfortunately, most of the requests are not being delivered. Those that are, take an hour or more to be delivered. Would you please check from your end to see if there is any disruption in delivering the email to download our PDFs?

    Page URL: https://www.jotform.com/tables/212975495369069/220035111344033
  • Amos_W
    Replied on January 5, 2022 at 5:01 PM

    Hey there,

    Did it sent a zip file link to your email?

    Here's a quick article on the topic

    https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/

    Please let us know

    thank you

  • Addition_Financial
    Replied on January 6, 2022 at 11:20 AM

    I reviewed that article before beginning to make Download All requests. For the requests that were delivered to our email, yes it sent a zip file link. But I made several others requests that never delivered the zip link in an email. Since Tuesday afternoon no more emails have been delivered. I submitted about 5 yesterday, but none have come through.

  • Amos_W
    Replied on January 6, 2022 at 12:35 PM

    Hey there,

    We had an issue with the export data server but hopefully, the issue has now been solved,

    Can you please try to perform this action again?

    Please let us know if you need any further assistance,

    Thank you

  • Addition_Financial
    Replied on January 6, 2022 at 2:12 PM

    It's working again. Thank you!

    I do have a suggestion for this feature that would make the experience better. I noticed when making subsequent download all requests that a notification would display indicating the percentage of PDF files that were ready. It would be very helpful for that progress indicator to always be visible while downloads are being requested.
  • David JotForm Support Manager
    Replied on January 6, 2022 at 7:25 PM

    Glad to know that it works. Your feature request suggestion will be escalated through the following ticket: https://www.jotform.com/answers/3646574