Not receiving emails and PDF

  • thereisasolution777
    Asked on January 5, 2022 at 2:14 PM

    We are having a problem with creating PDF's and having them sent to our email. We have tried to send several and have not received the emails. They are not in our spam folder either. Could you possibly help us with this issue?


    Thank you

    Crystal Isbister

  • Sonnyfer JotForm Support
    Replied on January 5, 2022 at 8:24 PM

    Hi there - Apologies for the inconvenience.

    Are you working on this form? https://www.jotform.com/220044395740148

    I see it's currently not set to attach the PDF to emails. Kindly toggle the below button to fix this.

    1641432038 61d643e642e4d Screenshot 10

    As for not receiving the emails, I sent a test submission to your form and can see from our logs that an email was successfully sent.

    1641432202 61d6448adeb7c Screenshot 21

    Could you check if you received the email this time?

    In case it's not, please try whitelisting our IP addresses and domains to make sure that your email provider is not blocking our emails.

    Guide: Whitelisting-jotform-ip-addresses-and-domains/