Unable to upload files to form and submit.

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    gregyoungit
    Asked on January 05, 2022 at 06:36 PM

    Several of our reps cannot upload photos. they keep getting an error. Please see the attached screen shots.


    Please assist.1641425811_61d62b93ac3dc_59bafebc7969490

    Screenshot
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    gregyoungit
    Answered on January 05, 2022 at 07:00 PM

    1641427245_61d6312d79718_

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    Sonnyfer
    Answered on January 06, 2022 at 01:08 AM

    Hi there - Apologies for the inconvenience.

    I sent a test submission to your form uploading files on all of your upload fields and was able to go through the Thank You page without issues.

    1641449211_61d686fbbc5f6_

    Could you please check again? I cleared your form cache as a precaution.

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    gregyoungit
    Answered on January 26, 2022 at 11:22 PM

    This issue has resurfaced. Is there anything that we can do on our end to resolve this so we do not need to wait for you to go through the steps on your end in the future when this issue reappears?

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    Sonnyfer
    Answered on January 27, 2022 at 12:35 AM

    Sorry about that. Did you make any change to your form by any chance? You can perform clearing on your end. It's the same as what I did when you last encountered the issue.

    Guide: How-to-Clear-Your-Form-Cache

    Give it a try and let us know how it goes.

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    gregyoungit
    Answered on January 27, 2022 at 03:38 PM

    I cleared the cache and that did not resolve the issue last night. The only change that I made to the form I completed after I started getting the error and after clearing the cache and the issue persisting to see if that updated the form to correct the issue. It did not. What else did you complete on your end to resolve the issue?


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    Irish_M
    Answered on January 27, 2022 at 07:37 PM

    Greetings,

    When I cloned your form, I did download a sample pdf's containing 18KB and it seems properly working. I was able to complete the form without getting any errors.

    1643330216_61f33aa80709a_


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    gregyoungit
    Answered on January 27, 2022 at 10:14 PM

    I understand that but the issue returned again this evening and is currently effecting the JOT submissions. I need a permanent fix, or a better temporary fix then just clearing the cache as this is clearly not keeping the issue from recurring.

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    Mary_F
    Answered on January 28, 2022 at 01:38 AM

    Hi gregyoungit,

    Can you please share the console logs when you try to upload files in your form?

    To get the console logs, you may follow this guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    You may post it a screenshot:How-to-add-screenshots-images-to-questions-to-the-support-forum

    Looking forward to your response.