Our Forms are not uploading

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    thesmoothbar
    Asked on January 05, 2022 at 06:46 PM

    I have tried to submit my form on 3 separate devices now and all have showed that the form was successfully completed after I finished filling it out but when I go to pull up the forms again they are nowhere to be found. Please advise ASAP

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    Yau_C
    Answered on January 05, 2022 at 11:13 PM

    Hi,

    There are two forms in your account.

    https://www.jotform.us/form/91418366295162

    https://www.jotform.us/form/91276902618159

    Are these the forms that you are looking for?

    If not, please provide the form-url so we can check. Thank you.

  • Profile Image
    thesmoothbar
    Answered on January 06, 2022 at 12:01 PM

    1641488273_61d71f91eb9c4_

    I took a screen shot of the links you sent me, both go to an error page.


    https://www.jotform.com/inbox/91418366295162?st=dkIyajdaRVl0cWpHc3l3SDkvWDBaT2FobmI1blgycmlyUHJoRitwb25jNitmR2ZibWJkdDAzdUYwS2h4OXd3bkluVFllclhQRld2VG44YmtpVTA3N29adjRGeGh4cXU4aWN1SGxVSDgvSTV4Z2Q3emY1dE0wblgwL0luMVh5Z1Q=


    Above is a link to the consultation forms. Yesterday we submitted 2 of these forms and neither of them showed up in our inbox and we completely lost that information.

  • Profile Image
    Hanne_L
    Answered on January 06, 2022 at 12:52 PM

    @thesmoothbar

    Thank you for following up.

    When using the links provided by my colleague, I get the same error. Please try this one instead:

    https://www.jotform.com/form/91418366295162

    When I cloned your form and made test submissions they come through without issue. May I please make a test submission on your live form to see if I can replicate the error that way?

    I look forward to providing further assistance!

  • Profile Image
    thesmoothbar
    Answered on January 06, 2022 at 12:58 PM

    I just submitted a form as a test and it seemed to go through without issue now. You can try yourself if you would like. To avoid this from happening in the future is there anything we can do?

  • Profile Image
    Harvey_N
    Answered on January 06, 2022 at 01:40 PM

    Hello,

    We are glad that you were able to successfully make a submission on your form without any issue. When opening the form make sure that you are using the form URL to avoid any issue in opening or submitting it.

    You can check this guide on where to find your form URL.

    Where to Find My Form URL?

    I hope this helps.

    Let us know if you have any questions.