Revision history checkpoints missing and conditions changes not saved.

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    atkinson4738
    Asked on January 05, 2022 at 06:52 PM
    I'm not sure what happened, but when I went into my form today all my conditions are messed up. Many of them have been disabled and all the conditions I deleted last night are back. I'm freaking out a bit since I have spent hours on this and now everything is screwed up. Do you know what happened? How can I get my form back to how it was last night?
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    Amin_N
    Answered on January 05, 2022 at 07:01 PM

    Hi there,

    Thanks for reaching out to us!

    Checking your form, I see that the last edit was yesterday as shown below.

    1641427067_61d6307baa779_

    1641427130_61d630baa7952_

    If you clone my cloned version that I cloned yesterday, do you see the issue?

    Link to my cloned form: https://form.jotform.com/220042266544953

    We're patiently waiting for your response.

  • Profile Image
    atkinson4738
    Answered on January 05, 2022 at 07:16 PM

    Here is a quick video showing the issue that I'm seeing.

    https://www.loom.com/share/9e749bef8f3a4d40a9322dc5d6377ef3

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    Amin_N
    Answered on January 05, 2022 at 08:44 PM

    Thanks for the video.

    Could you please allow me some time to closely look into this?

    Your patience is most appreciated.

  • Profile Image
    Amin_N
    Answered on January 05, 2022 at 09:13 PM

    Thanks for patiently waiting.

    I don't think your changes got saved initially, to begin with. Also, I do recognize the other issue that your form revision history earliest checkpoint is the 4th of Jan while the form was created on the 27th of Dec.

    I've successfully escalated these two issues to our developers to look into. Once we hear back from them, we will instantly update you via this support ticket.

    Your patience and understanding are most appreciated.