Zip link not sending

  • sotanginc
    Asked on January 5, 2022 at 6:55 PM

    I have 111 pdfs I need to print . I requested for download and it’s suppose to send me zip link. The link stays at 1% and never emails me

  • Sheena JotForm Support
    Replied on January 6, 2022 at 1:10 AM

    Hi there,

    I have looked into the email logs for your account. I am seeing 3 different emails containing a link for a zip file however it was dated on January 4.

    1641448987 61d6861b2b42b  Screenshot 10

    Could you please double-check your email and confirm that you have received them? Please check your Junk or Spam folder if you don't see them in your inbox.

    If this is a different issue, could you please provide us the Form URL involved?

    Where to Find My Form URL?

    We look forward to hear from you.

    Warmest,

    Sheena

  • Sheena JotForm Support
    Replied on January 6, 2022 at 1:39 AM

    Hi again,

    We apologize for the inconvenience. We were informed by the developers that this issue has been resolved.

    Feel free to reach us out if you still need help.

    Warmest,

    Sheena

  • sotanginc
    Replied on January 6, 2022 at 1:55 AM
    I haven’t received anything today January 5th. To sotanginc@gmail.com
    ...
  • John Support Team Lead
    Replied on January 6, 2022 at 2:05 AM

    We have had an issue with our export data server, but has just been fixed a few hours ago. Can you please try downloading again now?

    I have just tried downloading/exporting PDFs from one of my forms and the email was sent almost instantly.

    Please try again and let us know how it goes.

  • sotanginc
    Replied on January 6, 2022 at 2:11 AM
    Ok thanks I’ll try again it was only letting me do one at a time but I
    wanted to zip all 111. I’ll try again .
    ...
  • Rehan Support Team Lead
    Replied on January 6, 2022 at 2:33 AM

    Greetings,

    You can try again and should need further assistance then kindly do let us know.

    Thanks

  • Justin_John
    Replied on January 6, 2022 at 2:47 AM

    I have the same issue, how to fix it properly.

  • Rehan Support Team Lead
    Replied on January 6, 2022 at 3:09 AM

    Greetings @Justin_John,

    To avoid any confusion I've created a separate ticket for you. We will respond to it shortly on the link below.

    https://www.jotform.com/answers/3643998

    Thanks

  • sotanginc
    Replied on January 12, 2022 at 1:00 PM
    I want the 111 documents to be sent so I don’t have to open one at a time
    . When the link sends I get this error message
    ...
  • sotanginc
    Replied on January 12, 2022 at 1:44 PM
    I get the link but the link says error
    ...
  • John Support Team Lead
    Replied on January 12, 2022 at 3:11 PM

    Unfortunately, the attachment you sent was not posted here so we can't see them.

    Now, if you mean you are receiving an error like this one below:

    1642018141 61df355d75f23  Screenshot 10

    It means you are logged out of your Jotform account when you accessed it. Note that only the owner of the form can view and download the link.

    So I would suggest right-clicking on the download button you received in the email:

    1642018247 61df35c703647  Screenshot 21

    Then paste it on the same browser where you are logged on to your Jotform account, and that should allow you to download the zip file.

  • getyer157
    Replied on January 14, 2022 at 3:02 AM

    There is a similar kind of problem that we are facing here with the zip link its looking like an error kind of proble
    m.
  • roneet
    Replied on January 14, 2022 at 3:19 AM

    To avoid any confusion I've created a separate ticket for you. We will respond to it shortly on the link below.

    https://www.jotform.com/answers/3668009

    Thanks