Zip link not sending

I have 111 pdfs I need to print . I requested for download and it’s suppose to send me zip link. The link stays at 1% and never emails me

Hi there,

I have looked into the email logs for your account. I am seeing 3 different emails containing a link for a zip file however it was dated on January 4.

Could you please double-check your email and confirm that you have received them? Please check your Junk or Spam folder if you don't see them in your inbox.

If this is a different issue, could you please provide us the Form URL involved?

Where to Find My Form URL?

We look forward to hear from you.

Warmest,

Sheena

Hi again,

We apologize for the inconvenience. We were informed by the developers that this issue has been resolved.

Feel free to reach us out if you still need help.

Warmest,

Sheena

I haven’t received anything today January 5th. To sotanginc@gmail.com
...

We have had an issue with our export data server, but has just been fixed a few hours ago. Can you please try downloading again now?

I have just tried downloading/exporting PDFs from one of my forms and the email was sent almost instantly.

Please try again and let us know how it goes.

Ok thanks I’ll try again it was only letting me do one at a time but I
wanted to zip all 111. I’ll try again .
...

Greetings,

You can try again and should need further assistance then kindly do let us know.

Thanks

I have the same issue, how to fix it properly.

Greetings @Justin_John,

To avoid any confusion I've created a separate ticket for you. We will respond to it shortly on the link below.

https://www.jotform.com/answers/3643998

Thanks

I want the 111 documents to be sent so I don’t have to open one at a time
. When the link sends I get this error message
...

I get the link but the link says error
...

Unfortunately, the attachment you sent was not posted here so we can't see them.

Now, if you mean you are receiving an error like this one below:

It means you are logged out of your Jotform account when you accessed it. Note that only the owner of the form can view and download the link.

So I would suggest right-clicking on the download button you received in the email:

Then paste it on the same browser where you are logged on to your Jotform account, and that should allow you to download the zip file.

m.

To avoid any confusion I've created a separate ticket for you. We will respond to it shortly on the link below.

https://www.jotform.com/answers/3668009

Thanks