Zip link not sending

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    sotanginc
    Asked on January 05, 2022 at 06:55 PM

    I have 111 pdfs I need to print . I requested for download and it’s suppose to send me zip link. The link stays at 1% and never emails me

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    Sheena
    Answered on January 06, 2022 at 01:10 AM

    Hi there,

    I have looked into the email logs for your account. I am seeing 3 different emails containing a link for a zip file however it was dated on January 4.

    1641448987_61d6861b2b42b_

    Could you please double-check your email and confirm that you have received them? Please check your Junk or Spam folder if you don't see them in your inbox.

    If this is a different issue, could you please provide us the Form URL involved?

    Where to Find My Form URL?

    We look forward to hear from you.

    Warmest,

    Sheena

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    Sheena
    Answered on January 06, 2022 at 01:39 AM

    Hi again,

    We apologize for the inconvenience. We were informed by the developers that this issue has been resolved.

    Feel free to reach us out if you still need help.

    Warmest,

    Sheena

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    sotanginc
    Answered on January 06, 2022 at 01:55 AM
    I haven’t received anything today January 5th. To sotanginc@gmail.com
    ...
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    John
    Answered on January 06, 2022 at 02:05 AM

    We have had an issue with our export data server, but has just been fixed a few hours ago. Can you please try downloading again now?

    I have just tried downloading/exporting PDFs from one of my forms and the email was sent almost instantly.

    Please try again and let us know how it goes.

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    sotanginc
    Answered on January 06, 2022 at 02:11 AM
    Ok thanks I’ll try again it was only letting me do one at a time but I
    wanted to zip all 111. I’ll try again .
    ...
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    Rehan
    Answered on January 06, 2022 at 02:33 AM

    Greetings,

    You can try again and should need further assistance then kindly do let us know.

    Thanks

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    Justin_John
    Answered on January 06, 2022 at 02:47 AM

    I have the same issue, how to fix it properly.

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    Rehan
    Answered on January 06, 2022 at 03:09 AM

    Greetings @Justin_John,

    To avoid any confusion I've created a separate ticket for you. We will respond to it shortly on the link below.

    https://www.jotform.com/answers/3643998

    Thanks

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    sotanginc
    Answered on January 12, 2022 at 01:00 PM
    I want the 111 documents to be sent so I don’t have to open one at a time
    . When the link sends I get this error message
    ...
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    sotanginc
    Answered on January 12, 2022 at 01:44 PM
    I get the link but the link says error
    ...
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    John
    Answered on January 12, 2022 at 03:11 PM

    Unfortunately, the attachment you sent was not posted here so we can't see them.

    Now, if you mean you are receiving an error like this one below:

    1642018141_61df355d75f23_

    It means you are logged out of your Jotform account when you accessed it. Note that only the owner of the form can view and download the link.

    So I would suggest right-clicking on the download button you received in the email:

    1642018247_61df35c703647_

    Then paste it on the same browser where you are logged on to your Jotform account, and that should allow you to download the zip file.

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    getyer157
    Answered on January 14, 2022 at 03:02 AM

    There is a similar kind of problem that we are facing here with the zip link its looking like an error kind of proble
    m.
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    Roneet
    Answered on January 14, 2022 at 03:19 AM

    To avoid any confusion I've created a separate ticket for you. We will respond to it shortly on the link below.

    https://www.jotform.com/answers/3668009

    Thanks