Need to speak to someone about my invoice

I received an invoice and a receipt for payment, without authorizing payment or having a chance to review the invoice. How did this happpen?

Hi Suzanne,

Thank you for reaching out.

I see that you are currently on our Bronze yearly subscription which auto-renews yearly.

If you are no longer using the service, we can request for a refund from our Billing Department and downgrade your account.

Please let us know how you would want to proceed.

Yes please Mary, that would be much appreciated, I was not aware of the auto-renewal and the automatic withdrawal on my credit card. Please advise on how long the refund will take to process.

Kind Regards,
Suzanne Russo

Hello Suzanne Russo,

Thank you for reaching out to Jotform Support. We're sorry for the inconvenience you've encountered. I've downgraded your account back to the free plan and started a refund process for your last payment. The refund amount will be reflected in your account within 7 - 10 business days.

If you need further assistance, please contact us again.