Attached files aren't showing in tables

  • ACMcommunity
    Asked on January 5, 2022 at 7:22 PM

    Hi,

    I have a form that has worked for over year. But today files that have been uploaded to the form are not coming into jotform.


    This is the form, it has happened with all submissions today: https://form.jotform.com/201908517431048

  • Mianala Jotform Support
    Replied on January 6, 2022 at 1:38 AM

    Hi there,

    Thanks for reaching out to us!

    I just tested the cloned version of your form and uploaded file has been attached.

    1641450932 61d68db4e836e  Screenshot 10

    Please give it try and let us know if the issue still persists.


  • panoramacharters.one
    Replied on January 6, 2022 at 2:24 AM

    I am also facing the same issues and looking for a proper guidance.Maybe someone will help me as well. Thank you 

    Panorama charter

  • Mianala Jotform Support
    Replied on January 6, 2022 at 3:44 AM

    I have tested the cloned version of your form but I could not replicacte the issue on my end.

    I checked your tables and I saw the uploaded files in.

    1641458441 61d6ab094e8a7  Screenshot 10

    Could you please set this field as Required and allow us to send a submission test on your form?


    1641458353 61d6aab1330be  Screenshot 21

    Looking forward to your reply.

  • ACMcommunity
    Replied on February 8, 2022 at 8:51 PM

    This seems to be an issue that happens every now and then as it happened again yestartday but fixed itself today.

  • Israel JotForm Support
    Replied on February 9, 2022 at 3:27 AM

    Great to hear that your issue is resolved.

    Feel free to create a new thread if you face any issues or need any help.

    Thanks,

    Israel