Charged before I was even sent an invoice, and now appear to be on the hook. Completely unacceptable.

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    CantrekImmigration
    Asked on January 05, 2022 at 07:54 PM

    Please contact at your earliest convenience.

    Regards,
    Suzanne Russo

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    Laura_L
    Answered on January 05, 2022 at 10:52 PM

    Hi Suzanne,

    I can see that the Bronze yearly plan for your account CantrekImmigration was renewed on January 5th.
    Kindly note that the subscriptions are renewed automatically, and this is also mentioned at the time when you first made the subscription.

    If you want to refund and cancel your current subscription, please let us know and we will process the refund for you.

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    CantrekImmigration
    Answered on January 06, 2022 at 02:56 AM

    Thanks Laura, I did not realize this. Please process the refund and advise how long this usually takes.

    Kind Regards,
    Suzanne Russo

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    Dagmar_B
    Answered on January 06, 2022 at 03:29 AM

    Hello Suzanne,

    Your account has been downgraded, and the refund process started.

    It may take between 5-10 business days for the money to show up in your account.

    Thank you.