What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need to correct an error in embedding the link to our form. We used HTTPS instead of HTTP.

    Asked by arthurcp on April 18, 2014 at 10:39 AM

    You correctly disable our form, it exceeds the allowable secure submissions.  The secure link was erroneously sent to our members.  We are correcting the error.  Can we have the secure submissions disabled, but the normal "http" submissions re-activated?  Thank you.  arthurcp@passionist.org

    Unfortunately, the business office is closed until Monday....April 21; will correct the error then with a new e-mail to members.

    Page URL:
    http://form.jotform.com/form/3190529280

  • Profile Image

    Answered by arthurcp on April 18, 2014 at 10:53 AM

    Please see edited post.

    arthurcp@passionist.org

  • Profile Image

    Answered by EliezerN on April 18, 2014 at 01:02 PM

    Thanks for your honesty to state that you shared the secure URL of your form by mistake.

    Your SSL submission counter has been reset and your account and forms should be working fine now, keep in mind we can do this action just once. Please note that to disable the secure mode of the form the next steps must be followed: 

    Then, once it is disabled you must get the updated code and embed it to your website or if you are using the form URL, you need to share the updated unsecure URL and to advise your users to stop using the secure one, otherwise you will reach your SSL limit again and we will not be able to reset the counter again. And you will be obligated to upgrade to a paid plan.

    Please inform us if you need further assistance with this query.

    Thanks