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Not receiving email notificationsAsked by MARK DEAN on April 18, 2014 at 11:41 AM
I AM NO LONGER GETTING THE EMAIL WITH THE SUBMITTED FORMS?? EVERYTHING WAS WORKING FINE YESTERDAY AND TODAY I HAVE WENT AND TRIED TO SUBMIT SOME MYSELF AND NO LUCK CAN I PLEASE GET SOME HELP WITH THIS
I created a copy of your form, added a custom sender email to the notification and made a test submission. Can you please confirm if you received it? I checked the mail log and had this information:
Current Server: /var/log/jotform/smtpEMAIL.log:[18/Apr/2014:13:47:49 -0400] NoUserName SendMail to firstname.lastname@example.org from kri**i@cl**.pt Last-Form-ID : IP : 188.8.131.52 Form-ID: 41075065575961
If you received it perhaps it is necessary to add a custom sender to your email notification: To do so please consult our guide. Let us know if we can be of more assistance.