Not receiving email notifications

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    MARK DEAN
    Asked on April 18, 2014 at 11:41 AM

    I AM NO LONGER GETTING THE EMAIL WITH THE SUBMITTED FORMS?? EVERYTHING WAS WORKING FINE YESTERDAY AND TODAY I HAVE WENT AND TRIED TO SUBMIT SOME MYSELF AND NO LUCK CAN I PLEASE GET SOME HELP WITH THIS

     

    THANK YOU

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    mwddocuments
    Answered on April 18, 2014 at 12:12 PM

    BUMP

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    Carina
    Answered on April 18, 2014 at 01:50 PM

    I created a copy of your form, added a custom sender email to the notification and made a test submission. Can you please confirm if you received it? I checked the mail log and had this information:

    Current Server: /var/log/jotform/smtpEMAIL.log:[18/Apr/2014:13:47:49 -0400] NoUserName SendMail to mwddocuments@aol.com from kri**i@cl**.pt Last-Form-ID : IP : 87.196.222.187 Form-ID: 41075065575961

     


    If you received it perhaps it is necessary to add a custom sender to your email notification: To do so please consult our guide. Let us know if we can be of more assistance.