What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications

    Asked by MARK DEAN on April 18, 2014 at 11:41 AM

    I AM NO LONGER GETTING THE EMAIL WITH THE SUBMITTED FORMS?? EVERYTHING WAS WORKING FINE YESTERDAY AND TODAY I HAVE WENT AND TRIED TO SUBMIT SOME MYSELF AND NO LUCK CAN I PLEASE GET SOME HELP WITH THIS

     

    THANK YOU

    Page URL:
    MWDDOCUMENTS@AOL.COM

    email and
  • Profile Image

    Answered by mwddocuments on April 18, 2014 at 12:12 PM

    BUMP

  • Profile Image

    Answered by Carina on April 18, 2014 at 01:50 PM

    I created a copy of your form, added a custom sender email to the notification and made a test submission. Can you please confirm if you received it? I checked the mail log and had this information:

    Current Server: /var/log/jotform/smtpEMAIL.log:[18/Apr/2014:13:47:49 -0400] NoUserName SendMail to mwddocuments@aol.com from kri**i@cl**.pt Last-Form-ID : IP : 87.196.222.187 Form-ID: 41075065575961

     


    If you received it perhaps it is necessary to add a custom sender to your email notification: To do so please consult our guide. Let us know if we can be of more assistance.