Why am I only getting 20 monthly submissions instead of 100?

  • Profile Image
    Asked on July 29, 2011 at 11:46 AM

    got an email stateing that i have used almost all my submissions for the month which is 20 total when i thought it was 100 free form submissions a month for free???


    Melvin Hawkins

  • Profile Image
    Answered on July 29, 2011 at 03:55 PM

    Hi Melvin,

    The email message you received must have been for a guest account, which is when you created a form while you're not logged in to your registered account. Guest accounts are limited to 20 monthly submissions, while registered accounts are limited to 100. 

    As of now, your registered account's submissions count for this month is zero. I have a feeling that the message you received is for a form you created under a guest account. Can you please tell us the email address where you received this message, as well as the date when you received it in your inbox?

    We'll be looking forward to your response. Thanks!