What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I only getting 20 monthly submissions instead of 100?

    Asked by mixxinmel on July 29, 2011 at 11:46 AM

    got an email stateing that i have used almost all my submissions for the month which is 20 total when i thought it was 100 free form submissions a month for free???


    Melvin Hawkins

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    JotForm Support

    Answered by NeilVicente on July 29, 2011 at 03:55 PM

    Hi Melvin,

    The email message you received must have been for a guest account, which is when you created a form while you're not logged in to your registered account. Guest accounts are limited to 20 monthly submissions, while registered accounts are limited to 100. 

    As of now, your registered account's submissions count for this month is zero. I have a feeling that the message you received is for a form you created under a guest account. Can you please tell us the email address where you received this message, as well as the date when you received it in your inbox?

    We'll be looking forward to your response. Thanks!