Checkbox values not being sent to Email

Dear JotForm,

My form is working fine as per my requirement, except for 1 issue. The chekcbox values on my form are not being sent on our registered email. I can see the values being stored in the database, but they are not visible on the email.

I have deleted them and added several times, but surprisingly it works once a while and mostly just blank data.

Regards,

Aasim.

Hi there,

Thanks for reaching out!

I was able to replicate your issue. Allow me some time to check and see if I can get this resolved for you.

I'll get back to you in a bit.

Regards,

Hi Jeric,

Sam_G replied to my earlier request and I tried the solution as per her instructions. I kept the previous form variable and added a value from "Form Fields" in Email settings. It seems to be working now. You can view the changes from the form:

https://form.jotform.com/220042165654448

You may close this ticket after your review.

Regards,

Aasim.

Hi there,

Thanks for your patience!

I've clone your form and I was able to resolve the issue by deleting the existing email notifications setting and adding a new one. Please screencast below:


If the issue persists, please do let us know and we'll check further.

Regards,