Checkbox values not being sent to Email

  • Profile Image
    ITfatima
    Asked on January 06, 2022 at 02:09 AM

    Dear Jotform,


    My form is working fine as per my requirement, except for 1 issue. The chekcbox values on my form are not being sent on our registered email. I can see the values being stored in the database, but they are not visible on the email.


    I have deleted them and added several times, but surprisingly it works once a while and mostly just blank data.


    Regards,


    Aasim.

  • Profile Image
    Jeric_T
    Answered on January 06, 2022 at 05:20 AM

    Hi there,

    Thanks for reaching out!

    I was able to replicate your issue. Allow me some time to check and see if I can get this resolved for you.

    I'll get back to you in a bit.

    Regards,

  • Profile Image
    ITfatima
    Answered on January 06, 2022 at 06:17 AM

    Hi Jeric,


    Sam_G replied to my earlier request and I tried the solution as per her instructions. I kept the previous form variable and added a value from "Form Fields" in Email settings. It seems to be working now. You can view the changes from the form:

    https://form.jotform.com/220042165654448


    You may close this ticket after your review.

    Regards,

    Aasim.

  • Profile Image
    Jeric_T
    Answered on January 06, 2022 at 06:18 AM

    Hi there,

    Thanks for your patience!

    I've clone your form and I was able to resolve the issue by deleting the existing email notifications setting and adding a new one. Please screencast below:

    1641467757_61d6cf6db97a7_ezgif.com-gif-m
    If the issue persists, please do let us know and we'll check further.

    Regards,