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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Login and PW

    Asked by Brault on July 29, 2011 at 12:15 PM

    Hi,

    I have developed a formular some weeks ago, and I do not remember my login and password.

     

    How can I recover them.

     

    Regards

     

    Nota : The formula has the following reference : <script src="//form.jotform.com/jsform/11692130167"></script>

     

    François

    Page URL:
    http://web.me.com/fbtmuzy/Mariage_Corinne_et_Francois/Bienvenue.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 29, 2011 at 03:46 PM

    Bon jour François,

    Your form was created under a guest account, which is only as good as the lifetime of your browser cookies. If the cookie associated with your guest account becomes deleted or changed, you will lose access to your forms.

    The only way to restore access is to register a free Jotform account. Be sure to enter the same email address that you used for the form's notication to have these forms transferred over to the newly registered account.

    Let us know if you need more help regarding this. Thank you and have a great day!


    Neil