About my plan...

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    carlosmarin
    Asked on January 06, 2022 at 07:02 AM

    Hi, I'm in the bronze plan whit 25 form and i've received this email... whtas is happen whit my plan?1641470542_61d6da4e38c20_Captura de Tela1641470542_61d6da4e1af1c_Captura de Tela

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    josephangeloarellanoar
    Answered on January 06, 2022 at 07:10 AM

    Hi there,

    I have a similar plan "Bronze". The email you received gives you a reminder that a lot are viewing your form. Since we are both on Bronze which includes 10,000 monthly form views the email you received gives you an idea or notification that you're close to your 10,000 monthly form views.

    You may also check the plan inclusions from this link: https://www.jotform.com/pricing/


    1641471043_61d6dc43a6168_Capture.PNG

    I hope this helps.

    Cheers,

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    carlosmarin
    Answered on January 06, 2022 at 07:17 AM

    every time someone enters the site is it counted? or when the form is filled out?

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    josephangeloarellanoar
    Answered on January 06, 2022 at 07:46 AM

    Hello,

    To answer your question, Preview will not be counted against your form views. It will also not be counted if you're viewing your form while you're signed in. However, if you're not signed in, using a different browser, or device, it will be counted against your form views.

    To know more, you may visit this link: https://www.jotform.com/help/355-form-view-limits-what-is-it-all-about/

    Here's another link that might help: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/

    Hope I was able to help.

    Cheers,

  • Profile Image
    Jovanne_A
    Answered on January 06, 2022 at 07:53 AM

    Hi @carlosmarin,

    Please note that each time someone loads your form, that would be counted as a form view. It also counts in the views when you access your form while logged out of the account.

    You can refer to this guide to know more about the form view limit: what-is-form-view-limit

    To know more about your account usage and limit, please check out this guide: understanding-your-account-usage-and-limits

    Let us know if you have further questions.