What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrading and downgrading my account

    Asked by covalagroup on April 18, 2014 at 02:35 PM

    Hi, 

     

    I am currently using a free account on JotForm and would like to upgrade it.  However, I only need the upgrade account for one month or so.  After that one month, do I have an option to downgrade to the free account one and save my forms?

     

    Many thanks,

    Monnica

  • Profile Image
    JotForm Support

    Answered by KadeJM on April 18, 2014 at 04:21 PM

    You can do that if you want and there is no need to worry about your form or its data as it's not affected by any of it. The best way to do so is to pick the plan you want to upgrade to then after you purchase it, downgrade. Your plan will remain intact for the month you purchased it for and run its course at which point 30 days later you will automatically be downgraded.

    Or you could just choose downgrade a few days beforehand but just make sure it's before the date of purchase otherwise you will be rebilled again for another month since it is recurring.