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    Problem with Thank You URL

    Asked by mwlong on July 29, 2011 at 12:42 PM

    I created a Contact Us form that as a thank you redirects to Response.html.  The form works fine, except that when the information is submitted, I get a broken link (screenshot attached).  I created the site with Xsite pro.  to embed, I simply followed your directions and pasted the embed link as the last line of the source code for the Contact US page.  This shows up as a "javascript" box on the design page.  Response is a seperate web page that is published, but not on the info bar or site map.  Was I to copy the redirect url into the code?  This may be a Xsite problem; I'm chceking with them as well.  Regards.  Michael Long

    PS The Response page is a separate page and nut a subpage of contact.  Tried both ways, no result

    Page URL:

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    JotForm Support

    Answered by NeilVicente on July 29, 2011 at 03:09 PM

    Hi Michael,

    There is no need to copy your custom thank you url in the embed code for your form. It will be saved into the form if you have inserted it in the Thank You Wizard when you edited the form.

    I think I may have found the cause of your problem. You have entered http://alturusbiomed.com/response.html as your redirect url:

    It should have been http://alturusbiomed.com/Response.html, since you have saved the html file as Response.html

    Note that web page file names are case-sensitive. You should use the exact same file name on your web addresses.

    Hope this helps. Feel free to contact us again if you have other queries or concerns. Thanks!


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    Answered by mwlong on July 29, 2011 at 03:16 PM
    Good Catch, Neil! Didn’t know about the case sensitive part. Thanks.

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    JotForm Support

    Answered by NeilVicente on July 29, 2011 at 03:18 PM

    You're very much welcome. Glad to know I was able to help. Thank you as well for choosing Jotform as your form builder of choice.