What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upgraded yet still showing over quota

    Asked by GMFStructural on April 18, 2014 at 03:58 PM

    I upgraded our account and it is still showing over quota.  I upgraded the account first thing this morning.  I checked my bank account and the payment has come out, but my forms are still locked. 


    Please advice.

    Page URL:

  • Profile Image

    Answered by EliezerN on April 18, 2014 at 05:21 PM


    Please let me inform you that your account was not upgraded to the Premium Monthly plan, because you missed to the define your Jotform username at the time of upgrading. So, the subscription did not apply to any account.

    So, to correct the problem I canceled you Premium subscription with the reference number INT140418-2547-98266 and requested a refund for you for the equivalent of $9.95 USD, please give it a time frame of 5-10 business day to receive the money in your account.

    So, that way you can now proceed to correctly upgrade your account from the Upgrade/Billing section of your account while being logged in: https://www.jotform.com/myaccount/billing

    Once you are there choose the plan you wish:

    Please inform us if you need further assistance with this query.