- GMFStructuralAsked on April 18, 2014 at 03:58 PM
I upgraded our account and it is still showing over quota. I upgraded the account first thing this morning. I checked my bank account and the payment has come out, but my forms are still locked.
- EliezerNAnswered on April 18, 2014 at 05:21 PM
Please let me inform you that your account was not upgraded to the Premium Monthly plan, because you missed to the define your Jotform username at the time of upgrading. So, the subscription did not apply to any account.
So, to correct the problem I canceled you Premium subscription with the reference number INT140418-2547-98266 and requested a refund for you for the equivalent of $9.95 USD, please give it a time frame of 5-10 business day to receive the money in your account.
So, that way you can now proceed to correctly upgrade your account from the Upgrade/Billing section of your account while being logged in: https://www.jotform.com/myaccount/billing
Once you are there choose the plan you wish:
Please inform us if you need further assistance with this query.