Required upload field submission data is empty

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    Xtetic
    Asked on January 06, 2022 at 11:38 AM

    I have a required field to upload documents and I'm receiving submissions without documents with that field empty. That don't make sense. Please help me!

    And i want to know if theres a way when the form embed loads to make a better looking load like a fade or something because it loads weird. I'm embeding it through Embed > Copy Code (Script)

    thank you very much.

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    Christopher_T
    Answered on January 06, 2022 at 01:04 PM

    To avoid confusion, I have moved your other inquiry to another ticket.

    https://www.jotform.com/answers/3645562-form-embed-animation

    Please refer to the provided link below.

    Thank You

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    Christopher_T
    Answered on January 06, 2022 at 01:19 PM

    I have cloned your form and test it, but I was unable to replicate the issue.

    I have forwarded this ticket to our back-end team, please take note that we cannot provide an ETA.

    Once updates are available we will notify you here.

    Thank you for your patience and understanding.