Senha diz q está errada. porém não entra

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    gabrielle 
    Asked on January 06, 2022 at 12:08 PM

    oi preciso de ajuda. a senha diz q esta errada. já até troquei e continua dizendo q esta errada. porém esta correta


    1641488881_61d721f12b181_

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    Hanne_L
    Answered on January 06, 2022 at 01:04 PM

    Thank you for reaching out, Gabrielle. 

    The only issue I can see with your account when checking is that it is currently over the limit. You were previously on a Silver subscription, and now you are on the free version.

    I have flushed your login attempts. could you please try again, and perhaps try using the username instead of the email?

    Let me know how it goes.