Failed to receive form submission via email

I did have the recipient set to my proper email. It used to work. Please help.

When I did a manual "Test mail", it works.

Greetings, 👋

Thanks for contacting us.

Please, could you share the form's URL where you encounter this problem?

👉 Where to Find My Form URL?

We need this for further investigation.

Waiting for your reply,

Alex

Oo! I totally being silly...

Here is the form: https://www.jotform.com/build/212158432514146

Hi,

Thank you for the information, I have checked the form and everything should be in working order, I also noticed that the emails are being sent out by our mail server, could you please take a look at your spam folder and confirm that the emails are not landing up in spam. If this is not the case I would suggest removing the email notification and setting it up from the beginning again.

I have also cleared your form cache from our server-side.

Please let us know if you require any further assistance.

Have an amazing day.

do I need to set up the email address and password to my email too? I recall I have to do that at one point. Perhaps the password is different?

Hi there, 👋

Thanks for your reply.

You can delete the notification in your form's settings:

After that - you can set up a new email notification: 👉 Setting up Email Notifications.

There's no need to change any password in this operation.

Please, let us know how it goes after setting up a new notification.

Sincerely,

Alex

My setup is correct on the jotform.. I found out the failure was due to our office email password has changed. After I update the password of the recipient, it all work now.

Thank you for your patience

Thanks for updating us. We're glad that the issue is now resolved.

In case you need our assistance, please don't hesitate to contact us again. We'll be happy to help!