File Upload error when uploading more than 100MB file

  • Profile Image
    OITR
    Asked on January 06, 2022 at 02:48 PM

    Greetings, we recently created a form for virtual auditions.

    It worked when I first created it, however, now it hangs at Please Wait after clicking submit.

    It does this both from the embedded form on our webpage, and the direct link above.

    Please assist as soon as possible!!


    Thanks,

    Opera in the Rock

  • Profile Image
    Carl_N
    Answered on January 06, 2022 at 05:04 PM

    Hello OITR,

    Thank you for reaching out to Jotform support!

    now it hangs at Please Wait after clicking submit

    I cloned your form and was able to replicate the Please Wait issue. After making two changes I was able to successfully submit the form.

    1. Disable File Size limit in the CV or Resume file upload elements properties.
    2. Toggle Required to Off in the CV or Resume file upload elements properties.(This option is under the General tab on the same screenshot below.)

    1641506372_61d766441371d_

    You will need to update your embedded forms code as well.

    Please let us know if you have any questions.


  • Profile Image
    OITR
    Answered on January 06, 2022 at 05:40 PM

    Thank you so much, I was able to get the form to work using your suggestion. For future reference, am I not able to mix the size limits and requirements on multiple upload fields? Is there a work around for this?


    Thanks!

  • Profile Image
    Jessica_H
    Answered on January 06, 2022 at 09:36 PM

    Hello,

    You should be able to mix size limits and requirements on multiple upload fields configuration. 

    As I have tried to clone your form and successfully submit the test submission from my end, the issue may happen only to a specific form. You can try to clone and test on the cloned form to see if the issue still persists on your cloned form. 

  • Profile Image
    OITR
    Answered on January 07, 2022 at 05:22 PM

    Okay thanks - however, we have a new weird issue where everyone else that has tried to submit files has experienced an upload error - most of these files exceed 100mb. Please advise!

    Thanks!

  • Profile Image
    JohnRex
    Answered on January 07, 2022 at 05:56 PM

    I have tried uploading 3 x 100MB files in a cloned form and it takes a while to submit:

    1641594993_61d8c071d83f0_submit100mb.gif

    Note that the form submit will take time based on how large the uploaded files are and how fast the internet connection is. In my cloned form, it takes about 2-3 minutes to upload a 300MB in total files.

    Now, I have tried uploading a single 200MB file and that gave an error:

    1641596028_61d8c47cae89a_submit200mb.gif

    The reason is that you have set this file upload field to accept multiple file uploads. And in doing so, the form limits or caps each file be only up to 100MB in size due to technical limitations:

    1641596123_61d8c4db7dacf_

    Now, if you disable the MULTIPLE FILE UPLOAD option, then the user can only upload one file per file upload field capped at 1GB.

    Hope this clarifies.

  • Profile Image
    OITR
    Answered on January 10, 2022 at 01:59 PM

    Thank you very much for your help and this information.

    I believe that your team needs to review your code. Having the multiple files feature turned on one of the upload fields appears to affect the others. The files that are being uploaded that are larger than 100MB are not in the resume field but in the lower fields that are not set to multiple files.

    This goes back to my initial comment that you do not appear to effectively mix and match file size and requirement settings on multiple file upload fields on a form.

  • Profile Image
    Carl_N
    Answered on January 10, 2022 at 03:31 PM

    Hello OITR,

    For future reference, am I not able to mix the size limits and requirements on multiple upload fields? Is there a work around for this?

    Because multiple large attachments can prove to be problematic, a possible workaround is to ask users to upload files larger than a certain size to a free online file sharing service, then have them paste their file share link into the form. Google Drive or Dropbox are just few services that offer a free accounts.

    Please let us know if you have any questions.