What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading Account Using Paypal

    Asked by akuthilfe24 on July 29, 2011 at 02:33 PM

    Good evening,

    I have still the problem that I can not pay with Paypal, because I have no credit card registered with Paypal and you only accept credit card payment as a payment method there. Paypal told me that I can transfer money directly to you if you give me an authorized PayPal email address. Is this possible because I really want to upgrade to Premium.

    I ask you for a quick response.

    Thanks and best regards


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    JotForm Support

    Answered by NeilVicente on July 29, 2011 at 05:04 PM

    Hi Marcus,

    I can fully understand the situation you are in right now. As much as we would like to have your account upgraded to Premium, the only options we have for payment are credit card and Paypal. However, paying via Paypal requires your account to have a credit card associated to it.

    I am not sure if we can accept direct Paypal payments, but I will ask higher ups if we can make an exemption for you.

    You will be contacted via this thread if we receive a word from our supervisor. Thanks!


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    JotForm Founder

    Answered by aytekin on July 30, 2011 at 04:09 AM

    Send your payment to billing@interlogy.com. Then send us an email and let us know you have sent a payment and the username you would like to be upgraded. You will need to do this every month.