Card Forms: Review before Submit preventing submission

  • Profile Image
    hitztoryrealty
    Asked on January 06, 2022 at 08:06 PM

    for some reason im not receiving any more applications any reason why that is

  • Profile Image
    Christian_A
    Answered on January 07, 2022 at 12:27 AM

    Hi,

    If you're referring to applications through your form(s), may we know the URL of the form that does not receive submission/application anymore?

    Also, have you had any report from your endusers about any issue when filling out any of your forms? If yes, may we some details of the issue?

    We will wait for your response. Thank you!

  • Profile Image
    hitztoryrealty
    Answered on January 07, 2022 at 11:13 AM

    https://form.jotform.com/hitztoryrealty/hitztory-realty-rental-application 



    this the url and yes i have had them state that they weren't able for their emails to save..

  • Profile Image
    Michal_S
    Answered on January 07, 2022 at 12:34 PM

    Hello!

    I've managed to reproduce the issue in a cloned form - the following error is shown when trying to submit the form:

    1641575034_61d8727a2cec0_

    After some deep inspection, I found that the issue is caused by these two fields:

    1641576314_61d8777a0e572_

    1641576328_61d877884babe_

    Deleting both of those fields seems to resolve the issue, but I can see that they are holding some of your submission data.

    I have tried some ways to make the fields work correctly without deleting them, but I was unable to do so - seems like only deleting them makes the form submittable.

    That being said, I can suggest the following fixes:

    • Disable the Review before Submit option - this makes the form submittable but forgoes the functionality:

      1641576632_61d878b84a780_

    • Download your submission data and remove these fields, since they're not used anymore:

    How to Download Form Submissions as Excel/CSV/PDF

    I have also forwarded the issue to the developers to check - we will inform you when we get an update, but it will certainly be faster to apply the above changes.

    I apologize for the inconvenience.

    Thank you for your understanding.

  • Profile Image
    hitztoryrealty
    Answered on January 07, 2022 at 01:45 PM

    i haven't received any applications in about 2 weeks and i had someone try as recently as this morning

  • Profile Image
    Katherine_W
    Answered on January 07, 2022 at 04:25 PM

    Hi there,

    Thank you for clarifying!

    I see that my colleague has opened a ticket with our development team, and I have updated the ticket with your reply as well.

    As my colleague mentioned, as soon as we hear back from our development team we will be sure to update you via this thread.

    We thank you again for your continued patience and understanding!

  • Profile Image
    hayk
    Answered on January 11, 2022 at 06:14 AM

    Hi there,

    We are sorry for the inconvenience caused to you. The issue has been resolved. Please check out the form once again and let us know if the issue persists.

    Regards,

    Widgets Team