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  • Profile Image

    AT MY WITS END WITH EMAILS

    Asked by sreken on April 19, 2014 at 10:40 AM

    Why Why Why is it I m getting unable to deliver error messages again when it has been working pewrfectly. This constant checking is using up valuable submission quoter and is not fair

    Page URL:
    http://www.impactpaints.co.uk

    Emails
  • Profile Image

    Answered by Cesar on April 19, 2014 at 12:26 PM

    From my understanding. I believe you are referring to the form: ENQUIRY FORM (40953576257363).

     

    On our Email System, it appears as though the emails are being correctly send out to email address: impact@impactpaints.co.uk

    Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[19/Apr/2014:10:24:00 -0400] 41083945046960 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a5f5acb-7cf0995a-0232-4d07-9133-899e3683ae8e-000000 - RequestId:40446013-c7ce-11e3-97b1-81468186449d /var/log/jotform/amazonSES.log:[19/Apr/2014:10:31:05 -0400] 41083945046960 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a65d435-883a9bf3-c484-4b20-9546-528ac2143bda-000000 - RequestId:3d2b1cc5-c7cf-11e3-9630-6107a6ac7e4f /var/log/jotform/amazonSES.log:[19/Apr/2014:10:33:59 -0400] 41083945046960 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a687edd-86936d64-f3ce-4cdc-b2ea-56a3adb2c5bf-000000 - RequestId:a5558682-c7cf-11e3-86d2-7523140733a1 /var/log/jotform/amazonSES.log:[19/Apr/2014:10:35:40 -0400] 41022640465344 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a6a0941-e0a06b53-d008-4e65-9fbc-b9732b3437b4-000000 - RequestId:e182570f-c7cf-11e3-8d90-0373d4a040d1 /var/log/jotform/amazonSES.log:[19/Apr/2014:10:38:53 -0400] 40953576257363 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a6cf985-505f7fd0-ad37-487b-94bf-167fd78b1e73-000000 - RequestId:544cc856-c7d0-11e3-9e13-c9b98f717ffa

    Please verify that your email account is not blocking these emails. Do also make sure to whitelist the doamins used by JotForm to send out emails:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

    You can also try setting the sender email address as noreply@jotform.com.

    Finally you can also try to use the free service Mandrill as the sender of your Email Alert. Mor information on this service can be found here:

    -How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

    Do let us know if you need further assistance. Thank you.

     

    Related Article:

    -How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues