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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by sreken on April 19, 2014 at 10:40 AM

    Why Why Why is it I m getting unable to deliver error messages again when it has been working pewrfectly. This constant checking is using up valuable submission quoter and is not fair

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    Answered by Cesar on April 19, 2014 at 12:26 PM

    From my understanding. I believe you are referring to the form: ENQUIRY FORM (40953576257363).


    On our Email System, it appears as though the emails are being correctly send out to email address: impact@impactpaints.co.uk

    Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[19/Apr/2014:10:24:00 -0400] 41083945046960 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a5f5acb-7cf0995a-0232-4d07-9133-899e3683ae8e-000000 - RequestId:40446013-c7ce-11e3-97b1-81468186449d /var/log/jotform/amazonSES.log:[19/Apr/2014:10:31:05 -0400] 41083945046960 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a65d435-883a9bf3-c484-4b20-9546-528ac2143bda-000000 - RequestId:3d2b1cc5-c7cf-11e3-9630-6107a6ac7e4f /var/log/jotform/amazonSES.log:[19/Apr/2014:10:33:59 -0400] 41083945046960 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a687edd-86936d64-f3ce-4cdc-b2ea-56a3adb2c5bf-000000 - RequestId:a5558682-c7cf-11e3-86d2-7523140733a1 /var/log/jotform/amazonSES.log:[19/Apr/2014:10:35:40 -0400] 41022640465344 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a6a0941-e0a06b53-d008-4e65-9fbc-b9732b3437b4-000000 - RequestId:e182570f-c7cf-11e3-8d90-0373d4a040d1 /var/log/jotform/amazonSES.log:[19/Apr/2014:10:38:53 -0400] 40953576257363 AmazonSES Sent email to impact@impactpaints.co.uk - MessageID:000001457a6cf985-505f7fd0-ad37-487b-94bf-167fd78b1e73-000000 - RequestId:544cc856-c7d0-11e3-9e13-c9b98f717ffa

    Please verify that your email account is not blocking these emails. Do also make sure to whitelist the doamins used by JotForm to send out emails:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

    You can also try setting the sender email address as noreply@jotform.com.

    Finally you can also try to use the free service Mandrill as the sender of your Email Alert. Mor information on this service can be found here:



    Do let us know if you need further assistance. Thank you.


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