I upgraded and paid for it by the form still doesn't work

I upgraded and paid for it by the form still doesn't work. It says it's over quota. user: mcantoni

Hello mcantoni,

I'm sorry for the trouble caused to you.

I did check our records but could not find any payment details from your. Please share the order number of your subscription payment and we will take a look why your account was not upgraded.

We will wait for your response.

Thank you!