Customer filled out form and submitted payment but I can’t see shipping address. Square is my gateway.

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    Asked on January 07, 2022 at 12:22 AM
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    Answered on January 07, 2022 at 02:32 AM

    Hi Elizabeth,

    I tried to replicate your concern and I can see the shipping address is not showing on the tables, Jotform inbox, and your notification email for this submission.

    I've gone ahead and escalated your concern to our back-end support for an in depth investigation. We'll update you here on this thread once we hear back from them.

    Your patience is appreciated for the meantime.