- danichuAsked on April 19, 2014 at 03:37 PM
If a user attempts to submit the form because they are tired of waiting, they are redirected to a captcha IMMEDIATELY with no load time... I will LOSE my subscribers if this is not resolved!
- md_imranAnswered on April 19, 2014 at 04:04 PM
hi @danichu,THANKS for the question.It looks like something is wrong on your 'captcha'.There is two way to solve the problem.-
1.Go to your jotform id and Remake the the 'captcha'.and this time kindly make it Shrink.example showing in the following picture-
2.It's look like your form 'captcha' is not getting it's desired 'width' so it's talking long time to be loaded.so make it wider.
wish you best of luck @Md.imran
- JotForm SupportjonathanAnswered on April 19, 2014 at 07:13 PM
I checked the form on the website http://herbedroomsecrets.com/landing/subscribe-to-news-you-can-use-newsletter/contactme2.html and noticed that there were previous form source code embedded on the web page. I believe this is the cause of the issue.
I suggest you clean/remove all of the old form embedded code on the website and re-embed a clean and updated iframe embed code of the form.
Use this guide -Getting-the-Form-iFrame-Code
If you check your form using its direct URL http://www.jotform.us/form/41080644032140 you can see it was just fine.
Hope this help. Inform us if issue remains.