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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is Captcha so slow to load INSIDE the form?

    Asked by danichu on April 19, 2014 at 03:37 PM

    If a user attempts to submit the form because they are tired of waiting, they are redirected to a captcha IMMEDIATELY with no load time... I will LOSE my subscribers if this is not resolved!

     

    Please Help,

     

    Page URL:
    http://herbedroomsecrets.com/landing/subscribe-to-news-you-can-use-new<br/>sletter/contactme2.html

    resolved
  • Profile Image

    Answered by md_imran on April 19, 2014 at 04:04 PM

    hi @danichu,THANKS for the question.It looks like something is wrong on your 'captcha'.There is two way to solve the problem.-

    1.Go to your jotform id and Remake the the 'captcha'.and this time kindly make it Shrink.example showing in the following picture-

     

     

    2.It's look like your form 'captcha' is not getting it's desired 'width' so  it's talking long time to be loaded.so make it wider.

    wish you best of luck @Md.imran


  • Profile Image
    JotForm Support

    Answered by jonathan on April 19, 2014 at 07:13 PM

    @danichu

    Hi,

    I checked the form on the website http://herbedroomsecrets.com/landing/subscribe-to-news-you-can-use-newsletter/contactme2.html and noticed that there were previous form source code embedded on the web page. I believe this is the cause of the issue.

    I suggest you clean/remove all of the old form embedded code on the website and re-embed  a clean and updated iframe embed code of the form. 

    Use this guide -Getting-the-Form-iFrame-Code

    If you check your form using its direct URL http://www.jotform.us/form/41080644032140 you can see it was just fine.

    Hope this help. Inform us if issue remains.

    Thanks!