Edit link not clickable on an Event Maintenance Form Email

  • Profile Image
    dmichaels
    Asked on July 29, 2011 at 06:17 PM

    In my Event Maintenance Form, I have an {edit-link} in the Notification e-mail that arrives in the e-mail not clickable.

    I'm not sure what I did wrong, but nobody else seems to be complaining so it must be me.

    I tried setting this up using IE8 and Firefox, but in neither case does it seem to work.

    Thanks,

    David

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    liyam
    Answered on July 29, 2011 at 11:20 PM

    Hello David,

    Thank you for posting.

    Can you post here a copy of the edit link that went to your email?  Is it showing up as a link or just a simple text?

    Thanks,

    Liyam

  • Profile Image
    dmichaels
    Answered on July 29, 2011 at 11:35 PM

    It is showing up as plain text. Oddly, if I enter an E-Mail address in the body of my mail notification, it shows as a hyperlink (unless I click to break/remove the link).

    I'm not sure what you wanted me to post here.

     

    Use the ID below to retrieve and edit the form if needed.

    You'll receive an updated E-mail which you will then forward to
    Office@TBSMahopac.org.

    Edit link {edit_link}

    The html for the above looks like this:

    Office@TBSMahopac.org</strong></span><span style="background-color: #ffffff; color: #0000ff;"><strong>.</strong></span></span></p>
    <p><span style="font-size: medium;">Edit link {edit_link}</span></p>

     

  • Profile Image
    liyam
    Answered on July 29, 2011 at 11:56 PM

    Hello David,

    I apologize for this confusion.

    I was looking for sample email content link that you have received in your email.  Is it also possible if you can tell us what email client are you using or if you're using your browser to check your emails? 

    If what you say is true that when editing the email that you have received and the edit link turns into a link, but not when reading it, then I guess it has something to do with your email settings.  It would also be great if you could provide us a screenshot of the email that you have received so we can see how it looks like.

    Thanks,

    Liyam

  • Profile Image
    dmichaels
    Answered on July 30, 2011 at 08:36 AM

    The form is located here: http://www.jotform.com/dmichaels/eventform 

    The e-mails are generated from there. Does this help you to see it?

    Thanks,

    David

  • Profile Image
    NeilVicente
    Answered on July 30, 2011 at 03:25 PM

    David,

    Edit links work like that. They are not displayed as clickable links but rather as plain text. We used to have a workaround to make the link clickable but after a couple of tests, I have found out that it does not work anymore. I will submit a report ticket to confirm with our developers if we can do something about it.

    Thank you for your patience. Have a nice weekend!


    Neil

  • Profile Image
    dmichaels
    Answered on July 30, 2011 at 03:31 PM
    Thank you



    _____

  • Profile Image
    aytekin
    Answered on August 01, 2011 at 11:16 AM

    You can use the achor button on the email editor to make the edit link active.

    1.Select the {edit-link} text and click on the anchor icon:

     

    2. Add {edit-link} as the target URL:

     

    3. It should turn into a link:

  • Profile Image
    dmichaels
    Answered on August 01, 2011 at 12:02 PM

    Sadly, that does not work.

    The email arrives with a link, but clicking the link does not bring up the browser; instead it brings up a Windows "Locate Link Browser" dialog box.

    I seem to recall that this feature USED TO work (not in THIS form, but several months ago I thought that I'd tried this and found it to work just fine).

    David

  • Profile Image
    NeilVicente
    Answered on August 01, 2011 at 03:03 PM

    Hi David,

    Yes it did use to work, but for some reason, the email wizard adds a slash preceding the actual edit link url making it non-clickable and useless.

    I have brought this issue to our developers. We'll see if they can rectify this soon. We will contact you if there are any updates. Thanks again for your patience!


    Neil

  • Profile Image
    jabmedia
    Answered on August 17, 2011 at 01:56 AM

    Is there a placeholder that would put the formid in the email so we can get the edit link working without manually entering form id in every form?

    ie: http://www.jotform.com/form.php?formID={formId}&sid={id}&mode=edit

  • Profile Image
    NeilVicente
    Answered on August 17, 2011 at 05:08 AM

    @jabmedia

    That's a pretty clever workaround! Although there is no placeholder for the form ID, I think manually entering the form's ID number would do the job.

    Your form's ID number can be found in the form's URL. To get your form's url, just click the Preview button in the toolbar

    In the screenshot above, the form ID is 10862726129, so the edit link for that form should be:

    https://www.jotform.com/form.php?formID=10862726129&sid={id}&mode=edit

    I tested this solution myself and it worked perfectly fine. Thank you for the idea jabmedia!


    Neil

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    jabmedia
    Answered on August 17, 2011 at 05:11 AM

    Thanks :-)

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    abajan
    Answered on August 17, 2011 at 05:50 AM

    Excellent!

    Let me also express my appreciation, jabmedia. As my colleague Neil has stated, this does indeed work perfectly.

    Thank you very much.

    Cheers :)


    ~ Wayne

  • Profile Image
    jabmedia
    Answered on August 17, 2011 at 06:00 AM

    These work-arounds usually pop into your head when the rest of the world is sleeping ;-)

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    liyam
    Answered on January 05, 2013 at 08:33 PM

    Hello dmichaels and jabmedia.  We have recently implemented the {edit_link} to be clickable already for HTML-based E-mail alerts.  Feel free to try it if you have time to spare.

    If you have other questions or concerns, please do let us know.

    Thanks.